Strengthen relationships

Authentic connections are at the heart of building a strong community. Use your Page to interact with your supporters and help them feel known and appreciated by your organisation.

Post regularly

Keep supporters informed about your organisation’s activities and news related to your cause. Posting regularly will keep people informed, which can help maintain supporter confidence in your work. If you’re new to creating content for social media, aim to post 2-3 times per week. Eventually, you’ll want to post daily to maintain a presence in your followers’ News Feeds.

Post regularly

Posts can be simple and short. Use a variety of post types (e.g. photos, videos, text), subjects (e.g. news, quotes, calls to action, updates on peer organisations) and original and shared content (e.g. links to articles, individual’s posts). For ideas on what to post, take a look at Grab people’s attention.

Invite conversation

Invite conversation

Facebook is a two-way communication channel between you and your supporters. You can use posts, Messenger, groups, tags, comments and events to generate dialogue with supporters and connect them more deeply with your organisation. Some ideas for inviting conversation:

  • Post in a tone that encourages supporters to offer feedback by commenting.
  • Share personal stories from your staff, supporters and beneficiaries that may inspire people to share their own.
  • Create posts that give people who like your Page a reason to refer to them in their online conversations with friends, by being surprising, thought-provoking or relevant to a current event.
  • If you’re creating a post on a difficult issue, acknowledge the sensitivity and ask your supporters how they would talk about it.

Be responsive

Be responsive

People appreciate being heard. When you reply to posts and comments quickly, you’ll notice that supporters are more responsive, too. Use the Messages and Notifications tabs in the Page admin tools to quickly access and follow up with all of the people who interact with your Page. Here are some best practices:

  • Regularly monitor your Page activity for comments and questions that need attention.
  • Respond to post comments in a positive and timely manner.
  • Like and comment on the posts of other Pages with similar audiences to yours.
  • Get in touch with the most active people on your Page via Messenger, email or phone to thank them and learn more about their interest in your organisation.

Personalise posts

Personalise posts

You can publish different posts to different groups of people who like your Page to make your message more personal and relevant to those groups. This can take a bit more time, but can be effective at cultivating supporter relationships. Ways to personalise your posts include:

  1. Post targeting. Send posts to a specific subset of people who like your Page by choosing the age range, gender, locations, languages or interests of the people who should see the posts.
  2. Groups. Consider creating a Facebook group if you want to communicate regularly with a segment of your supporters, such as your board, volunteers or brand ambassadors. A group creates a special space where you can distribute information that people need, share news that’s relevant to a closer circle of people and, if you choose, discuss private topics by making the group closed or secret. More on groups.
  3. Custom Audiences. If you’re using ads, you can use Custom Audiences to contact people in your email or donor lists on Facebook. These paid posts can add an extra touch to your email or phone communications.

Keep a calendar

As your posting strategy evolves, you may want to use a calendar to plan your posts and stay organised. An editorial calendar can help if you have multiple people managing your posts. It can also keep track of relevant special events and holidays so that you can post timely content. A posting calendar can also help you account for people at various levels of engagement with your organisation, from people you’d like to reach for the first time to loyal supporters who take actions repeatedly. You may want to balance your posts to support audiences along the “supporter engagement funnel”.

Engagement-funnel

Balance your content. The size of each level of the funnel reflects the number of people in your audience who are likely to be at that level, which may translate to the portion of posts you want to dedicate to each supporter level.
Base your post planning on objectives. The objectives you outlined in your campaign strategy also inform how much time you focus on each supporter level. If your main goal for using Facebook is to get people more deeply involved in your organisation, you may choose to allocate more time to posts directed at people in the interested and engaged levels.

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